SHIPPING & RETURNS POLICY
Seagrass Design garments are made on order. Please allow 5-7 working days for production before your item is shipped. We provide free express shipping on all lightweight orders over $150. Orders under $150 value are weight based beginning at $5. All small parcels under 500g are sent via Australia Post Express service . (comment at checkout if you would like signature on arrival & we are happy to add at no additional charge)
Seagrass Design use No Issue post bags whenever possible, which are made from sustainable plants & non toxic compostable resin for a zero waste world.
Large/heavy items sent within Australia we use Sendle or Fastways Couriers which generally takes 2-5 business days depending on location, weight & size. However if you need your parcel faster just let us know & we will be happy to organise Express for an additional cost.
We ship Internationally via DHL Express to ensure fast delivery to your door at rates from $25 depending on your location & weight of parcel. Please be aware of any customs and import duties in your country.
RETURN & REFUND POLICY:
At Seagrass Design we take great care to ensure quality & fit so we're very confident that you're going to love your purchase!
All garments are designed & made with love right here in Tasmania. We do however understand that every body shape is different, we are therefore happy to exchange, give credit note, or provide full refund (minus cost of shipping) in the same payment type as used for your purchase, providing they're returned to Seagrass Design within 14 days from receiving your item in the post. Returned garments must be in original condition ie: (unused, undamaged, unworn & with original tags attached)
If you intend to exchange or return please contact us within 24 hours of receiving your item & we will provide you with a return shipping address.
Return shipping costs to be covered by the customer. Unfortunately we can take no responsibility for your return packages getting lost in the mail, so please take care & retain a copy of your return post tracking number. Refunds will be issued once items are received back at Seagrass Design store.
Please note we do not accept returns on Custom Made or Discounted items, so please check size chart & guide to ensure you're getting the right fit, or contact us if your still unsure.
Please reach out if you need any further info on shipping, sizing or returns.